Information About Shipping:
For precautionary purposes, orders over $500 will be shipped with a signature required.
All orders are processed and shipped within our 1-2 business day processing time frame, regardless of the shipping option selected.
Although we do our best to ship out all orders the same day they are placed, and we manage it over 99% of the time, we can never guarantee same day shipping on any order. Processing time is not included in your shipping option, so an order shipped using next day air will arrive in one business day from the day it is shipped. Orders are shipped Monday through Friday during our normal business schedule.
UPS will not deliver on Saturday or Sunday.
USPS will not deliver on Sundays.
Shipping costs will not be refunded if the delivery is delayed due to weather conditions.
CB Protects closes for the below holidays:
- Memorial Day (May)
- Independence Day (July 4th)
- Labor Day (September)
- Thanksgiving Day and the following Friday
- Christmas Eve and Christmas Day (December 24th & 25th)
- New Years Eve and New Years Day (December 31st & January 1st)
Depending on which day some of these holidays fall we may close for additional days. Orders placed during these holiday periods will be shipped the next business day. Please keep in mind if that day is a Thursday and/or Friday, the next business day would be the following Monday. If you have questions regarding the above information please email us at firstname.lastname@example.org.
Orders over $40.00 ship for free.*
* Free Freight only applies to orders in the 48 contiguous states. Additional charges apply to orders in Alaska, Hawaii & Puerto Rico. Orders under $40.00 and orders shipped using one of our expedited shipping methods within the continental United States will be charged freight.
Freight charges for Ground and Expedited Methods less than 5 pounds (the majority of orders) are the following:
- USPS FREE SHIPPING Estimated [3-7 days]
- USPS Estimated [3-7 days] $5.00
- UPS Ground $11.00
- UPS 3 Day Select [3 Business Days] $16.00
- UPS 2 Day [2 Business Days] $20.00
- UPS Next Day Regular [1 Business Day] $36.50
Shipping costs will not be refunded if the delivery is delayed due to the shipping company’s error. Whether this is weather or peak holiday suspensions.
Please refer to UPS’s holiday suspensions by clicking here https://www.ups.com/us/en/help-center/shipping-support/days-of-operation-us/holiday-shipping-us.page
Any UPS option MAY NOT be shipped to P.O. Boxes.
Alaska, Hawaii and Puerto Rico
Customers in Alaska, Hawaii and Puerto Rico can now ship with a charge of $7.00
Currently we ship merchandise with United States Postal Service (USPS) and United Parcel Service (UPS).
CB Protects does not ship orders internationally, APO, and FPO.
In the rare instances where CB Protects is out of stock we will contact you before shipping your order.
When an email address is provided, you will receive the tracking information once the package is shipped. You can also contact us via phone or email for you tracking information. CB Protects reserves the right to make changes to the above shipping charges at any time and without notice. Shipping charges are shown at the time of purchase, should be confirmed at that time, and are the correct charges regardless of the prices shown anywhere else on our website.
If a package is returned back to CB Protects, due to the receiver not being available to sign for the package when the carrier attempts delivery, our customer service representatives will attempt contact the customer via email address and phone number listed on the customer’s account. If the customer does not respond or if the customer requests a refund, the total of the products purchased will be refunded, however, any shipping costs incurred by the customer will only be refunded on a case by cases basis. A shipping cost refund is not guaranteed.
If a package is refused by the receiver and returned back to CB Protects with the intent of getting a refund, a refund of the shipping costs incurred are not guaranteed. If the customer would like their returned or refused order shipped back out, whether or not CB Protects will cover the additional shipping costs incurred to re-ship, will also be determined on a case by case basis. The standard and signature required shipping rates listed in our policy will apply.